Refund policy

At REMWELL, we are committed to delivering premium, science-backed wellness products. If you’re not completely satisfied with your purchase, we’re here to help.

1. Change of Mind

Due to Australian health and safety regulations, we cannot accept returns or provide refunds for opened or used supplement products where the seal has been broken.

For unopened products in their original, sealed condition, you may request a return within 30 days of receiving your order.

To be eligible:

  • The product must be unopened, sealed and in its original packaging.
  • Proof of purchase must be provided.
  • The customer is responsible for return shipping costs unless the product is faulty or supplied incorrectly.

Once received and inspected, an approved refund will be processed to your original payment method.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

Where appropriate, we will provide a replacement, refund, or store credit at no additional cost.

3. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under Australian Consumer Law.

4. Refund Processing

Once your return has been approved:

  • Refunds are processed to your original payment method.
  • Please allow 5–10 business days for the funds to appear, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

5. Subscription Orders (if applicable)

Subscription orders may be cancelled at any time before the next billing date.

Once an order has been processed or dispatched, it cannot be cancelled. Standard return conditions apply.

6. Contact Us

For all refund and return enquiries, please contact:

Email: hello@remwell.com.au
Website: www.remwell.com.au

Please include your order number to help us assist you as quickly as possible.